These are our Terms and Conditions. When you set up an account you must tick a box to say you have read these. You will not be able to use our services without doing so.

Placing an order
Check your order carefully on screen before submitting it. We are not liable for errors made by you in identifying your items etc. If in doubt, contact us on 0191 490 1997.
When we receive your order we will send you a confirmation email. The details of your order will be contained in this email and it will tell you how to go about making any changes to your order.
Your confirmation email will have an order number on. Please have this number to hand if you need to contact us.

Payment
Payment is taken at the time of order using Stripe a modern and secure payment gateway that is fully PCI compliant.

Cancellation
If you wish to cancel your order you must do so by email at orders@thelaundryco.com no later than 5pm on the day prior to scheduled collection.
We may cancel your order if the items you send to us do not match the description or have no care label. In this instance we will attempt to contact you on the contact telephone number you have provided to discuss the best course of action.
We may cancel your order due to circumstances beyond our control.

Collections and Returns
Accurate contact and collection details must be provided to enable us to contact you by telephone and email in case the need arises. We must also be provided with accurate information about how to locate you.
All collections and returns must be signed for. If you choose to ask a third party to deal with your collection or return then they must sign on your behalf and accept responsibility for your items while they are in their possession.
Failing to be present for a scheduled collection will incur an additional charge of £5
Failing to be present for a scheduled return will incur an additional charge of £5 and a further additional charge of £5 for each subsequent attempt.
In the event of your failure to be present to accept returned goods for a period of 100 days from the date of order confirmation, we may dispose of your goods.

Circumstances beyond our control
We will do all we can to collect and return your garments at the arranged time but will not be liable for any failure or delay caused by circumstances beyond our control. Examples of circumstances beyond our control that might affect collections and returns are road closures, road traffic accidents, weather which affects driving conditions.
In this situation you will be contacted and a further collection or return will be scheduled at no cost to you.

Your Preparations.
It is your responsibility to ensure all tissues, coins, pens etc are removed from items before sending them to us. We cannot accept responsibility for loss or damage to items or their contents, if they have not been removed.
If you know what has caused a particular stain, let us know.

Mixed Bags by Weight
Please note that bags of mixed washing are processed as one load on a 40 degree heat wash cycle then tumble dried. We do not check the care label on each individual item of a mixed load. We are not responsible for any colour run within a bag which you have selected for processing. Only place in a mixed bag items which are suitable for being processed together, on a moderate wash cycle and tumble drying.
Bags of mixed washing are washed, dried and folded. They are not ironed.
If a mixed bag exceeds the weight limit it will be processed and an additional charge will be made.

Quality
All services will be carried out with due skill care and attention. We operate in accordance with industry best practice.
Not all stains are capable of removal. This is not a valid indication that the process has not been carried out correctly.
Some fabrics will depreciate and alter having gone through a cleaning process. This is not a valid indication that the process has not been carried out correctly. We cannot assume responsibility for inherent weaknesses or defects in fabrics which may result in tears or small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to buttons, beads, ties or zips.
If you are unhappy with your cleaning then you must contact us by email at orders@thelaundryco.com within 24 hours of return.